Définition
Supplier Management
The process of managing relationships with the organizations that supply goods and services to a company.
Stakeholders
Any party that has an interest in an organization and the outcomes of its actions.
Commercial Relationship
Business interactions between partners, suppliers, customers, and other stakeholders that involve exchange of goods, services, or information
Types of Relationships and Stakeholders
A strong relationship between a company and its suppliers can significantly impact business operations. Types of relationships can vary from adversarial, arm's length to comprehensive partnerships. Understanding stakeholders is crucial, as they include both internal and external parties that affect or can be affected by the business's actions.
Features of Relationships
Successful supplier relationships often demonstrate key characteristics: longevity, plans for future interaction, strong and meaningful links, and mutual commitments. These features foster a stable and cooperative environment, essential for optimizing supply chain performance.
Relationship Drivers
Trust, transparency, commitment, cooperation, and mutuality act as the foundational elements driving any supplier relationship. High levels of these elements typically indicate a partnership, whereas low levels may indicate simple transactional relationships.
Prioritization of Relationships
Businesses prioritize relationships based on strategic importance. This includes evaluating suppliers in the external business domain as well as managing internal supply chains that flow within the organization, facilitating operations from raw materials through conversion activities.
Inter-Business and Internal Supply Chains
Inter-business supply chains link organizations from raw material producers to distributors. Internal supply chains handle resource flow within an organization. Both types are critical to understanding and strategizing supplier management.
Stakeholder Management
Stakeholder management involves identifying relevant parties and systematically managing the interactions and expectations. This is often facilitated by frameworks such as Mendelow’s matrix, which assesses stakeholders based on their interest and power.
Relationship Cycle
The relationship cycle includes stages of development and deepening of interactions. Each stage requires adjustments in strategy and communication to maximize mutual benefits.
Supplier Performance and Evaluation
Managing supplier performance involves evaluating market conditions and supplier relationships using strategic tools such as SWOT analysis and the Kraljic matrix. These tools help define procurement strategies and assess supplier positioning.
A retenir :
Supplier management is a comprehensive process involving the careful orchestration of relationships and strategic evaluation of market conditions. Understanding the types of relationships, driving factors, stakeholder interests, and utilizing strategic analysis tools are crucial components of effective supplier management.
