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Post-Bac
5

Definitions ISO 9000

Qualität und Umweltmanagement

Définitions

Product
Output (3.7.5) of an organization (3.2.1) that can be produced without any transaction taking place between the organization and the customer (3.2.4).
Customer
Person or organization (3.2.1) that could or does receive a product (3.7.6) or a service (3.7.7) that is intended for or required by this person or organization.
Interested party
Stakeholder (parties prenantes) person or organization (3.2.1) that can affect, be affected by, or perceive itself to be affected by a decision or activity.
Non conformity
Non-fulfilment of a requirement (3.6.4).
Characteristics
Distinguishing feature.
Supplier
Organization (3.2.1) that provides a product (3.7.6) or a service (3.7.7).
Objective
Result to be achieved.
Process
Set of interrelated or interacting activities that use inputs to deliver an intended result.
Requirements
Need or expectation that is stated, generally implied or obligatory.
Defect
Non conformity (3.6.9) related to an intended or specified use.
Quality
Degree to which a set of inherent characteristics (3.10.1) of an object (3.6.1) fulfils requirements (3.6.4).
Customer satisfaction
Customer’s (3.2.4) perception of the degree to which the customer’s expectations have been fulfilled.
Procedure
Specified way to carry out an activity or a process (3.4.1).
Organisation
Person or group of people that has its own functions with responsibilities, authorities and relationships to achieve its objectives (3.7.1)
Quality management
Management (3.3.3) with regard to quality (3.6.2). Quality management can include establishing quality policies (3.5.9) and quality objectives (3.7.2), and processes (3.4.1) to achieve these quality objectives through quality planning (3.3.5), quality assurance (3.3.6), quality control (3.3.7), and quality improvement (3.3.8).
Quality planning
Part of quality management (3.3.4) focused on setting quality objectives (3.7.2) and specifying necessary operational processes (3.4.1), and related resources to achieve the quality objectives.
Quality assurance
Part of quality management (3.3.4) focused on providing confidence that quality requirements (3.6.5) will be fulfilled.
Quality control
Part of quality management (3.3.4) focused on fulfilling quality requirements (3.6.5).
Quality improvement
Part of quality management (3.3.4) focused on increasing the ability to fulfil quality requirements (3.6.5)
Post-Bac
5

Definitions ISO 9000

Qualität und Umweltmanagement

Définitions

Product
Output (3.7.5) of an organization (3.2.1) that can be produced without any transaction taking place between the organization and the customer (3.2.4).
Customer
Person or organization (3.2.1) that could or does receive a product (3.7.6) or a service (3.7.7) that is intended for or required by this person or organization.
Interested party
Stakeholder (parties prenantes) person or organization (3.2.1) that can affect, be affected by, or perceive itself to be affected by a decision or activity.
Non conformity
Non-fulfilment of a requirement (3.6.4).
Characteristics
Distinguishing feature.
Supplier
Organization (3.2.1) that provides a product (3.7.6) or a service (3.7.7).
Objective
Result to be achieved.
Process
Set of interrelated or interacting activities that use inputs to deliver an intended result.
Requirements
Need or expectation that is stated, generally implied or obligatory.
Defect
Non conformity (3.6.9) related to an intended or specified use.
Quality
Degree to which a set of inherent characteristics (3.10.1) of an object (3.6.1) fulfils requirements (3.6.4).
Customer satisfaction
Customer’s (3.2.4) perception of the degree to which the customer’s expectations have been fulfilled.
Procedure
Specified way to carry out an activity or a process (3.4.1).
Organisation
Person or group of people that has its own functions with responsibilities, authorities and relationships to achieve its objectives (3.7.1)
Quality management
Management (3.3.3) with regard to quality (3.6.2). Quality management can include establishing quality policies (3.5.9) and quality objectives (3.7.2), and processes (3.4.1) to achieve these quality objectives through quality planning (3.3.5), quality assurance (3.3.6), quality control (3.3.7), and quality improvement (3.3.8).
Quality planning
Part of quality management (3.3.4) focused on setting quality objectives (3.7.2) and specifying necessary operational processes (3.4.1), and related resources to achieve the quality objectives.
Quality assurance
Part of quality management (3.3.4) focused on providing confidence that quality requirements (3.6.5) will be fulfilled.
Quality control
Part of quality management (3.3.4) focused on fulfilling quality requirements (3.6.5).
Quality improvement
Part of quality management (3.3.4) focused on increasing the ability to fulfil quality requirements (3.6.5)