- Glad = happy/pleased
- To thrive = to prosper/to grow
- To cope with = tu deal with
- Aim = objective
- Once = one time
- Pool = group
- To lessen = to reduce/to downsize
- To hinge = to depend
- To deem = to perceive/to view
- Relatives = members of your family
- To enhance = to improve
- To ensure = to make sure
- Incentives = encouragment/stimulus
- To reward = to retribute
- Upcoming = imminent
- To entice = to encourage
Customer service
Modals rules
- Modals don't use -s for the third person singular in the present simple
- As auxiliaries, modals make questions by invent°
- Modals don't use the -ing ending
- The correct structure is : Subject + semi-modal + to + verb
- The correct structure is : Subject + modal + not + verb
Modal verbs
- should/ought to -> advice (=conseil)
- must (100% sure) -> strong obligat°/certainty
- mustn't -> prohibition (=interdict°)
- may (50% sure) -> polite permission/possibility
- might (25% sure) -> permission/possibility
- can -> possibility/ability/permission
- can't -> uncapacity
- could -> ability in the past/polite permiss°/ possibility
Semi-modal verbs
- to be able to = être capable de...
- to be allowed to -> être autorisé à ...
- to have to = devoir
Surveys
- promoters = people who talk in good terms of your company to others
- surveys = an examinat° of opinions, behavior, etc..., made by asking people q°
- to monitor = to watch and check a situat° carefully for a period of time in order to discover something about it
- to conduct = to arganize and perform a particular activity
- praise = things that you say that express your admirat° and/or approval of something or someone
- to glean = to collect info. in small amounts and often with difficulty
- Respondents = a person who answers a request for info.
- To hound = to refuse to leave someone alone, especially because you want to get something from them, similar in meaning to "harass"
- Scale = a set of number, amounts, etc..., used to measure or compare the level of something
- To aggregate = to combine into a single group or total
- To dig = to search somewhere when you are looking for an object or info., similar in meaning of "seek"
- Scathing = criticizing someone or something in a severe and unkind way